I have nothing but good things to say about the quality of product, packaging and customer service at Mr. Kustom. Rich was more than fantastic with the order of not one, but two custom designed puddle lights. I inundated him with questions and emails prior to the order and he answered every one promptly, pleasantly and with enough detail for me to make the right decision on my purchase. My experience was so good that I am opting to drive to Chicago to have him install more custom items rather than have a local shop attempt to do it. Can’t say enough about this experience. THIS is what customer service should be like.