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Order Confirmation
- When we receive your order, we will send a web order receipt to the email address that you provided on your order stating your order is processing.
- The receipt has details about your order, such as the number of items that you purchased, your order number, shipping, etc.
- If the receipt does not appear in your email inbox within 1 hour, please email us at sales@mrkustom.com – (Check your spam box too).
- We suggest you print your receipt for your records so you can refer to it if you have any questions about your order.
- You have 7 calender days to return an item from the date you received it. There is a return policy that can be found here.
Shipping Methods
MrKustom.com ships locally within the United States all our products and some products internationally. We offer Flat Rate shipping utilizing USPS, UPS, or FedEx. All of our products usually ship out the following day you and should receive them within 1-5 business days for domestic orders. (In-Stock Products)
*Delivery is not available for P.O. Box addresses for some products.
Self Pickup
You may choose to pick up your package at our store. Please provide your order details and call our sales department to inform them that you want to pick up your package in person. Please note that MrKustom.com will only release the package to the person designated in the shipping address with proper identification.
Shipping / Handling Charges
Shipping and handling charges will be displayed on the summary page during checkout. Handling charges depend on the destination were the product(s) are being shipped to.
Shipping Refunds
If you paid for defective items or wrong items shipped, please contact us at 773-583-3770 or email us at sales@mrkustom.com.
Return Policy
If for any reason you are not completely satisfied with your purchase, you may return the item within 7 days of delivery of your order.