Refund and Return Policy
At MrKustom.com we would never intentionally sell a defective product, it’s not unheard of inadvertently sending one or two item’s that simply don’t work. All Dead On Arrival (DOA) products that are defective upon delivery are returnable to us within 7 days; buyer pays the return shipping cost. We also understand that sometimes, customers change their minds about products that they order or simply do not need them anymore.
Oracle Return Procedure:
Please note that any package that is returned to us without a RMA# will be refused.
If you have any questions please feel free to call 773-583-3770.
- You have 7 days to return an item from the date you received it
- Only items that have been purchased directly from us
- Custom orders are non-refundable
If for any reason you are not completely satisfied with your purchase, you may return the item within 7 days of delivery of your order. The following rules apply:
- Products must be in original packaging and in a new and resalable condition.
- Any product that was used or fully/partially installed is non-returnable.
- Shipping Fees are non-refundable. Customer pays shipping back to MrKustom.com.
- Custom Orders are non-refundable.
Please note: If the return of an item was caused by a manufacturer’s part, shipping fees do not apply. Please contact the manufacturer of the product.
Refund & Credits
After we accept your return, you will be issued a refund via the same payment method as you had originally used to place the order (Credit Card or Paypal). The refund amount will be composed of the original purchase price minus shipping charges and a 30% restocking fee. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.
MrKustom.com will not refund any labor charges or installation fees under any conditions. MrKustom.com will also not offer reimbursement for any damage acquired during installation or any other use of a product.
If you have any further questions, email our Customer Support at firstname.lastname@example.org
Ship Your Item Back to Us
Please send your item back to us at the address below:
3708 W. Irving Park Rd
Chicago, IL 60618
Please remember to ensure that the item you are returning is repackaged with all elements.
Address: 3708 West Irving Park Road, Chicago, IL